Volunteer Income Tax Assistance (VITA) Certification Practice Test

Which volunteers must take Volunteer Standards of Conduct training and test?

1. Site Coordinators/Local Coordinators

2. Quality Reviewers and tax return preparers

3. Greeters

4. All VITA/TCE volunteers

The correct answer is: All VITA/TCE volunteers

All volunteers participating in the Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs must complete the Volunteer Standards of Conduct training and test. This requirement ensures that every volunteer, regardless of their specific role at the site, understands and adheres to the ethical standards and operational guidelines necessary to maintain the integrity of the program and protect the clients' sensitive information. The training covers essential topics, such as confidentiality, the importance of cultural sensitivity, and the commitment to providing accurate tax services. This comprehensive understanding is vital for fostering trust within the community and ensuring that all volunteers are aligned in their approach to serving taxpayers. While site coordinators, quality reviewers, and tax return preparers have distinct responsibilities that may require additional training beyond the general standards of conduct, the fundamental expectation is that all volunteers complete this foundational training to promote a unified and respectful service environment. Therefore, the requirement applies universally to everyone involved in the program.